Resources |
Need help installing security software? Looking for information on how to manage parental controls? Here's where you can get answers to any questions you might have about our security solutions.
Use the Online Virus Scan to check your computer and make sure it's free of harmful viruses.
Make sure your McAfee® Security Suite is installed properly. Download and install the McAfee Virtual Technician to check that you're fully protected.
Bandwidth Usage Questions
- What is Comcast's approach to Excessive Use?
- What is bandwidth usage or data usage?
- What is excessive use?
- What is normal or typical use?
- Do I need to worry that I may be an excessive user?
- How does Comcast notify excessive users?
- How does Comcast help customers who have been identified as excessive users?
- Does this mean that you monitor what specific activities customers are doing with their Internet accounts?
- Do you offer usage tiers based on bandwidth consumption?
- Is it possible that someone could fall victim to a hacker or bandwidth hijacker which could look like excessive use?
Network Management Questions
- Why does Comcast manage its network?
- What does Comcast mean when it says it manages its network?
- How does Comcast manage its network?
- Does Comcast block peer-to-peer ("P2P") traffic or applications like BitTorrent, Gnutella, or others?
- Does Comcast discriminate against particular types of online content?
- Does network management change over time?
- What is Comcast's new network management technique?
- How is Comcast planning to implement this new network management technique?
- If I live in one of these cities, how will this new Network Management technique impact my high speed internet service?
- If I do not live in one of these cities, how will this new Network management trial impact my high speed internet service?
Email Policy Questions
Solutions to other common problems
How to Report Online Security Issues:
How to Contact the Comcast Security Assurance & Legal Response Centers:
Speak out or ask questions on security issues
Comcast PostMaster Site - Important Information for Email Senders
Need Help with McAfee Security Suite? Chat with a McAfee rep / Need Help with other Security issues? Chat with a Comcast rep
